Consumer Financial Protection Bureau

Helping Students make smarter financial decisions about college.

The Problem

Student debt is on the rise, last year the CFPB calculated that over one trillion dollars was owed in student debt. Education is a part of the American dream, but it is a great investment. For most students who have to take out a loan, this is the first big investment decision they have to make. It can be overwhelming to not know the cost or the sources of funding.

The Users

Approximately 21 million students enrolling for college every year.

The Process

The CFPB wants to create consumer experience platforms catered to the financial milestones in most American’s lives. The first platform is “Paying for College” focused around a student's journey; applying at colleges, selecting a loan, managing their money at school, and how to pay back their debt after school. This life cycle is captured in the platform as individual steps.

Research Schools

The CFPB partnered with the Department of Education to collaborate on this platform. The Department of Education created the College Navigator tool to help students find information about the colleges they want to attend.

Fill Out FAFSA

The CFPB linked to an online resource, built by the Department of Education, for electronically submitting a Free Application for Federal Student Aid (FAFSA).

Choose a Loan

For many students, searching for college funding will be their first experience shopping for loans. The CFPB wanted to create a list of action items and common loan definitions that help guide students through the selection process.

Compare Costs and Financial Aid

Once a student receives their offer letters from their colleges, they must choose which school to attend. The CFPB built the Cost Comparison Calculator to help students compare the costs of attending each college.

Manage your Money

When a student is at college, they're faced with unprecedented financial responsibility. The CFPB created an action guide to support student's financial decisions while attending college.

Repay Student Debt

After graduation, students are tasked with repaying their debts. The CFPB created an actionable, step-by-step tool to help students answer their payment options questions.

What I Worked On

I started on this project during it's beta. The key tool in this platform for the CFPB was the Cost Comparison Tool. There were both functional and visual deficiencies in the "Paying for College" platform that needed much improvement before the tool could be launched from beta.

  1. 1Usability tests uncovered that layout for the comparison tool was ineffective, and needed a redesigned layout to make it easier for students to compare college costs.
  2. 2We received requests from the office of Veteran Affairs to include a GI Bill calculator for all military, and their dependents, to calculate their eligible benefits while attendng school.
  3. 3The Department of Education wanted to include the school indicators in the comparison tool so that students could compare schools more accurately; not just based upon the financial burden.
  4. 4The CFPB believes in encouraging consumers to shop around for loans to see the best rates they qualify for. To encourage students to shop around, we included an interest rate picker to indicate that a student could find higher or lower rates elsewhere.
  5. 5The Department of Education and the CFPB made a joint effort to standardize the offer letters sent to students from colleges, in both print and digital format. The tool detects if the student's school is participating in the program, thereby prepopulating the data into the comparison tool to simplify the entry process.

The tool was released on April 10, 2013 just in time for prospective college students to receive their offer letters.

Fin. View more of my work.